Goldelm at Metrowest

Reviews

• ★ ☆ ☆ ☆ ☆
  I don't even know where to start with this complex. All the 1 star reviews you see are true. Every single one of them. I have lived here for about 6 years now and due to income in the past I haven't stayed by choice. I also haven't been the one to complain or even write reviews but this week broke me. The beginning of this week I had my truck broken into and whoever it was messed the ignition up so bad that I am unable to start it. I tried going up to the office multiple times to address this issue with them only to be met with a "we are out" sign every time. This hasn't been the first time we have been vandalized. I'd have to write a book for each incident so I'll save you the time by just explaining this weeks incidents (yes I do mean incidents, plural). My wife has called the office only to be sent to voicemail. She has left multiple voicemails and at no surprise to us we have not received one call back ever.... We have also asked for a copy of our lease and still have yet to see since June last year. Safety and lack of interest in this subject is why I am writing this review. I fully understand that crime happens every where no matter where you live. I get it but when I have to pay 300 to fix my truck just to have it broken into again last night I have to ask when are they going to do something to make us feel safe again? When are they going to follow through on their promises? My wife wrote a review and their response was "crime happens everywhere." Yes but crime will continue to get worse if you don't do anything about it to prevent it. Correct? Why are their security guards at malls? Well my guess would be because they are trying to prevent crime yet the management just looks the other way instead of making us feel safe. They called my wife and their words were, "well it is very expensive to hire security and even then it isn't going to stop all crime." Well duh. We had security when I moved in 6 years ago but not now when it's at its worst since I've been here. The only time I am able to even see a real person in this place is when they want their rent. When I pay I tell them about my concerns and they will for sure tell me what I want to hear to shut me up again. You are not going to be able to keep tenants if you show no empathy and make an initiative to making them feel safe and heard.
  By Anthony Alfano, January 06, 2018
• ★ ☆ ☆ ☆ ☆
  The quality of the place is at best 4/10. Cabinets falling off, badly repainted old counters and everything else. They repainted the tubs and it constantly peals. Ac constantly goes out and its been at least a month wait before it's been repaired. My apartment has black mold in the utility room from Hurricane Irma that still hasn't been taken care of. I wouldn't recommend this place to anyone personally. And the new manager is rude and I'm normally not the one to complain
  By Dj Brown, October 07, 2017
• ★ ☆ ☆ ☆ ☆
  The new manager is extremely rude and the maintenance team is worse than before. 2-3 years ago the people who were here were so much better. This year is my last year in this complex for sure. I can't fight with them to do their job. It's too stressful. I have asked them to fix a few things in my apartment since January and we are now in March, NOTHING IS FIXED. I went there over 5 times to talk to them. The manager was so disrespectful, I had to leave.
  By R. J., June 17, 2017

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