National Real Estate LLC

Reviews

• ★ ☆ ☆ ☆ ☆
  I am so glad we are out of that house, rental agreement, and out of contact with national real estate. Very horrible experience from the get go. Started off with renting the property no walk through with the landlord or rental agent. Was told to take pictures and send it in of Damages and inconvenience notice. During the rental process there were problems with the property that seems to be prior such as clogged pipes bad septic tank and drain field. That was not handled in a timely fashion or with any courtesy or respect towards us the tenants. Also when paying rental fees, we would pay extra. Only to find out but the extra money that we were put towards rent acquired to almost $400 was taken and said was towards repairs and service that was needed for the calls when we call them to have a problem fixed such as clogged pipes septic backup and other inconveniences.Also when you call the office there is never anyone there to answer. You will stay on hold for hours if you choose not to hang up. And if you are so lucky to get through the receptionist is very rude and is constantly in meetings therefore she cannot answer the phone. So unfortunately we rented the property for three years, basically because your initial rental the agreement cannot be shorter than 2 years. The third year was trying to get all of our ducks in a row to make a purchase of our very own house. Upon departure trying to contact them to notify them that we were leaving the property. Was unable to speak with anybody realtor, landlord. Finally after repeated calls and about 45 minutes of that automated girl on the call system telling you that the receptionist is on the other line if you would like to hold please do so or press 8 to leave a message. By the way other messages that were left that day or Prior had no return phone call. I got through by calling as a owner with the option to press a number.The reception answered and I told her I was not the owner but a tenant and I've been trying to call and left multiple messages for the last couple of days I was then told by her we are in meetings daily. I asked for advice on how to notify our landlord or realtor that we were going to leave the premises I was instructed by her to sign on to your account where you make payments and there's a tab for notification to vacate the premises. We Vacated the premises before the actual date we were given on the same note the house was clean but there was trash left outside the premises because the date we left was not a trash pick-up day and the area that we were living in just notified us that there was no more call in for big trash pickup. To return the keys again left messages and then signed in and left a message online that there were no instructions to return the keys. A few days later we received a call and were told to mail the keys 2 their office. Now being out of the property for almost 2 months been contacting them to see what the outcome of the final walkthrough was. Only to find a few days ago a letter in the mail stating that there were damages totaling $1,500 or a little more. When reading the letter at close examination this company were complaining about light bulbs missing, and normal wear and tear to bathroom cabinet and kitchen cabinets, also was complaining about damage to Roofs edges due to Hurricane in September of 2017 where a tree fell on the roof. Also to be noted the trash mention that was left in front of the house was removed on trash pick-up day following our vacating from property. Also to put in that there was damage to the property upon arrival of renting the property there were no light bulbs in some of the fixtures and upon vacating the premises we're two packs of light bulbs left at the property. So we were told that there was no final walk-through and come to find out there was somebody sent out to take pictures of outside of the property where the trash was left. (2days later than set at the edge of Road to to be picked up on trash day ).
  By Ethan C, September 23, 2017

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